The Trust had the following key objectives for their digital signage:
- To Educate - Answer common health and surgery questions thereby achieving improved staff productivity, fewer visits, better patient health and earlier patient awareness of health problems
- To Entertain - Reduce perceived waiting time to achieve happier patients by showing live TV.
- In an Emergency - Simple accessible method for communication of messages instantly
The content on the Century Series 615 Net-Top-Boxes (NTBs) in each of the surgeries comprises a combination of the following:
- Practice updates
- Local RSS News feed
- Practice messages & alerts
- Government health videos
The main implementation issues involved included:
- Overcoming security issues - With the obvious issues of patient confidentiality, security was of paramount importance. With the excellent security features of ONELAN’s NTBs any concerns were soon overcome. ONELAN is even approved for use in high security applications such as Government and Banking.
- Overcoming user reluctance - It was essential that the NTB software interface was simple enough for NHS staff to use so they could update the information being displayed on the Net-Top-Boxes with minimal training. At the same time, the software had to be sophisticated enough for the signage requirements of the Trust Head Office.
- Surgery Network Conformity - As every surgery has its own non standardised network, while the Trust Head Office is able to publish information on all the NTBs in every surgery, it is unable to ‘see’ whether each NTB is working properly, and whether there are any faults. To overcome this constraint, ONEMedia Services act as a go between, as they monitor all the local NTBs, and forward this information via email back to the Trust Head Office.